Store Policies
Route Protection: By deselecting Route Package Protection, VRARE is NOT liable for lost, damage, or stolen packages.
SHIPPING
Our mission is to package all your item's with amazing care. Please allow up to 5-7 Business day's after placing your order for us to process. We are striving to get back to our 3-5 Day processing time once our backlog is cleared.
During Conventions this time will be extended until after the convention is over (conventions add 3 additional days)
International shipping - Every 0.5 lbs $20 will be added to cover international shipping. We do not cover customs fee's you are responsible for all import fee's. We only ship to United Kingdom, Australia, and Canada at the moment.
(You are welcome to use a re-shipper if this makes more sense to you for international shipping)
IN STOCK & PRE ORDERS
If you order multiple items in one transaction, and your transaction includes a pre-order item. Your items will ship once all pre-order items have arrived.If you want an in stock item to ship immediately, please make multiple transactions.
CANCELLATIONS
Any cancellation request after the 24 hours will incur a 20% cancellation fee.
Certain item's can not be cancelled. This is stated in the description of the item.
REFUNDS AND CLAIMS
We do not accept returns or exchanges.
If you receive an item that is not as advertised please send photo's to our email sales@vrarestore.com. Claims must be made within 3 days of receiving your package.
We do not refund or exchange if box condition, paint job, sticker placement, or position of product are not 100% perfect. Please rest assured our shipping team does double inspect items. Thank you for your understanding.Â
MYSTERY BOXES
All sales are final for mystery boxes.
We do our best to give the best experience possible for all participants. All mystery boxes are packed in batches with our selected SKU's. Getting duplicates is a possibility as our packer's are not reading packing slip's to maintain 100% fairness in our mystery run.
Not all boxes are guaranteed value. Every box is different so make sure you read the description.