Store Policies

ALL POLICIES

IN STOCK & PRE ORDERS

  • In stock items ship within 4-7 business days (during con season this may take 8-9 business days).
  • Please DO NOT pre order if you cannot wait, etas are always subject to change. We can always provide an ETA if you ask.
  • If your label gets printed on FRIDAY AFTER 6PM your order will not be worked on until the next following business day(MONDAY).
  • There are only two pick ups a week, please be patient for your item to scan. 
  • If ordering a pre order with an in stock item the entire order will not ship until each item is in hand. 
  • For pre orders the date listed is an eta, slight delays may occur. If you have questions, please email us at sales@vrarestore.com

 

  • Route Protection: Route must be purchased upon ordering to have your order insured. If route is not purchased we are not liable for lost, damage, or stolen items. We offer this option for your order to be protected. 

CANCELLATIONS

  • All MYSTERY BOXES are final sale 
  • Any cancelled orders after 24hrs will incur a 20% cancellation fee. 

REFUNDS

  • If you are claiming a damaged item, send photos to sales@vrarestore.com with the figure and shipping box.
  • If you want to return an item for your refund it must be within 3 days of delivery. You must pay for the shipping fee's associated with your return plus a 15% restocking fee (you have 5 business days to return once label is provided)
  • If item is returned back due to: rejection of the item or undeliverable address we will charge a 25% fee.
  • The following exceptions to the return policy above:
    • Non apparel items must be unused and in their original packaging.
    • Items marketed and sold as “Exclusives” or “Convention Exclusives” are not eligible for refunds, store credit, or exchange.
    • Items purchased in bulk, defined as purchases with 5pcs or more of the same item, are not eligible for returns.
  • Trading Cards all sales are final, no returns no exceptions due to the nature of the product being sealed
  • We are not responsible for lost or stolen packages. If the package is scanned as delivered, please contact your local post office to assist.

Anything with a chase variant, sealed tamper proof products, serial codes cannot be exchanged, refunded or returned. 

Net Orders Checkout

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