Store Policies

ALL POLICIES

IN STOCK & PRE ORDERS

• In stock items ship within 3-5 business days (during con season this may take 5-7 business days) 
• If ordering a pre order with an in stock item the entire order will not ship until each item is in hand. 
• For pre orders the date listed is an eta, slight delays may occur. If you have questions, please email us at vrarestore.us@gmail.com

CANCELLATIONS

• We do not offer cancellations on any orders. This goes for every collectible figure on our website.
• Pre Orders cannot be cancelled once placed due to allocation from suppliers. 

REFUNDS

• If you are claiming a damaged item, send photos to vrarestore.us@gmail.com with the figure and shipping box.
• If you want to return an item for your refund on an IN STOCK item you must pay for the shipping fee's associated with your return plus a 20% restocking fee.
• Trading Cards all sales are final, no returns no exceptions due to product being sealed, once official seal is broken your order is final

Anything with a chase variant, sealed tamper proof products, serial codes cannot be exchanged, refunded or returned.