Store Policies

ALL POLICIES

IN STOCK & PRE ORDERS

  • In stock items ship within 5-7 business days (during con season this may take 8-9 business days) 
  • If ordering a pre order with an in stock item the entire order will not ship until each item is in hand. 
  • For pre orders the date listed is an eta, slight delays may occur. If you have questions, please email us at vrarestore.us@gmail.com
  • POP Protectors can only be ordered with pops, if you would like to purchase protectors only please email us before ordering. 

CANCELLATIONS

  • Pre Orders cannot be cancelled once placed due to allocation from suppliers. 
  • All MYSTERY BOXES are final sale 
  • Any cancelled orders after 24hrs will be incur a 15% cancellation fee. 

REFUNDS

  • If you are claiming a damaged item, send photos to vrarestore.us@gmail.com with the figure and shipping box.
  • If you want to return an item for your refund on an IN STOCK item you must pay for the shipping fee's associated with your return plus a 15% restocking fee (you have 5 business days to return once label is provided)
  • The following exceptions to the return policy above:
    • Non apparel items must be unused and in their original packaging.
    • Items marketed and sold as “Exclusives” or “Convention Exclusives” are not eligible for refunds, store credit, or exchange.
    • Items purchased in bulk, defined as purchases with 6pcs or more of the same item, are not eligible for returns.
  • Trading Cards all sales are final, no returns no exceptions due to the nature of the product being sealed, 
  • We are not responsible for lost or stolen packages. If the package is scanned as delivered, please contact your local post office to assist.

Anything with a chase variant, sealed tamper proof products, serial codes cannot be exchanged, refunded or returned.