Store Policies
ALL POLICIES
IN STOCK & PRE ORDERS
- In stock items ship within 3-5 business days (during con season this may take 5-7 business days)
- If ordering a pre order with an in stock item the entire order will not ship until each item is in hand.
- For pre orders the date listed is an eta, slight delays may occur. If you have questions, please email us at vrarestore.us@gmail.com
CANCELLATIONS
- We do not offer cancellations on any orders. This goes for every collectible figure on our website.
- Pre Orders cannot be cancelled once placed due to allocation from suppliers.
REFUNDS
- If you are claiming a damaged item, send photos to vrarestore.us@gmail.com with the figure and shipping box.
- If you want to return an item for your refund on an IN STOCK item you must pay for the shipping fee's associated with your return plus a 20% restocking fee.
- Trading Cards all sales are final, no returns no exceptions due to product being sealed, once official seal is broken your order is final
Anything with a chase variant, sealed tamper proof products, serial codes cannot be exchanged, refunded or returned.