Store Policies

In stock items ship within 3-5 business days (during peak season this may take 8-12 business days). Please note we do our best to ship order's as fast as we can, and you can always ask for an update.
Pre Order's always have an ETA. Please note ETA's may change at any moment due to Distribution Centers.
Our Logistics' team works Monday-Friday. If your order is processed on a Friday, it will not update until the following week.
Our local mail carriers pick up your products twice a week, we do our best to get as many orders as possible out with these pickup's, during peak season mail carriers may scan item's later so make sure to keep track of your package.
If your order contains a mix of In Stock and Pre Order item's your order will not ship UNTIL all items are in stock, if you choose to split shipment an invoice will be sent to you to cover the rest of the shipping costs.
If you would like an ETA on a Pre Order, please email sales@vrarestore.com for assistance. We use this method as ETA's change weekly (especially with Funko Products)

Route Protection: Route must be purchased upon ordering to have your order insured. If route is not purchased, we are not liable for lost, damage, or stolen items. We offer this option for your order to be protected.
INTERNATIONAL: Please note for international orders we do not charge customs fee upon ordering. Please note the country which the item is being sent to might or will charge a fee upon your items entering that country. This is your responsibility as we cannot control that fee/charge. Please check with the country your item will be shipped to in order to know more about any charges.

CANCELLATIONS

All mystery boxes are final sale
All sales are Final during B2G1, Black Friday, Christmas Deal’s and other discounts. These orders are not eligible to be cancelled.
Any cancelled orders after 24hrs will incur a 20% cancellation fee. The fee can be waived if you choose store credit as your refund method.

REFUNDS AND CLAIMS

ALL claims must be submitted within 4 days of delivery. Please send photos to sales@vrarestore.com with the figure and shipping box and explain what is wrong with your order. If you choose to not send photo's we cannot assist you.
If you want to return an item for your refund it must be within 3 days of delivery. You must pay for the shipping fee's associated with your return plus a 15% restocking fee (you have 5 business days to return once label is provided).
If item is returned back due to rejection of the item or undeliverable address, we will charge a 25% fee.
When sales are ran our mint condition policy is not covered. Mint condition policy is only on item’s that are at their original price.
The following exceptions to the return policy above:
- Non apparel items must be unused and in their original packaging.
- Items marketed and sold as “Exclusives” or “Convention Exclusives” are not eligible for refunds, store credit, or exchange.
- Items purchased in bulk, defined as purchases with 5pcs or more of the same item, are not eligible for returns.
Trading Cards all sales are final, no returns no exceptions due to the nature of the product being sealed
We are not responsible for lost or stolen packages. If the package is scanned as delivered, please contact your local post office to assist.

Anything with a chase variant, sealed tamper proof products, serial codes cannot be exchanged, refunded or returned.

MINT CONDITION POLICY

Common Funko Pop's that are regular size (4 inch) are covered by our MINT POLICY. This does not include any factory error's or blemishes as this would effect the entire production of the item from Funko Distribution.
Exclusives are not covered by our MINT POLICY but we try and ensure the best condition possible when shipping these out.
Sodas are not covered by our MINT POLICY
Sale Items are not covered by our MINT CONDITION policy.