Store Policies

ALL POLICIES

IN STOCK & PRE ORDERS

  • In stock items ship within 3-5 business days (during con season this may take 5-7 business days) 
  • If ordering a pre order with an in stock item the entire order will not ship until each item is in hand. 
  • For pre orders the date listed is an eta, slight delays may occur. If you have questions, please email us at vrarestore.us@gmail.com

CANCELLATIONS

  • We do not offer cancellations on any orders. This goes for every collectible figure on our website.
  • Pre Orders cannot be cancelled once placed due to allocation from suppliers. 

REFUNDS

  • If you are claiming a damaged item, send photos to vrarestore.us@gmail.com with the figure and shipping box.
  • If you want to return an item for your refund on an IN STOCK item you must pay for the shipping fee's associated with your return.
  • Trading Cards all sales are final, no returns no exceptions due to product being sealed, once official seal is broken your order is final

Anything with a chase variant, sealed tamper proof products, serial codes cannot be exchanged, refunded or returned.