FAQ

Frequently Asked Questions

I pre-ordered from you. Where is my product?

For a more accurate ETA we can obtain an "Open Order Report" upon request by emailing sales@vrarestore.com. This report will give you the EXPECTED shipping date that we will receive these items. ETAs are always subject to change, but rest assured your order is safe with us!

I see the item's I pre ordered at my local Hot Topic and GameStop when will I get my product?

Funko has their products made in China and Vietnam. Multi-Million Dollar Corporations like GameStop, Hot Topic, Amazon etc... pay extra and have special contract's with Funko to receive these products directly from manufacturing. When you support a small business like ours's we must get our products shipped from the manufacturer to Funko's Distribution Center which can take a couple of extra weeks. Rest assured we package our products for collectors, and you're bound to have a better experience supporting us. We also post new arrivals on our Instagram where you can see all our happy supporter's receiving updates and their products!

My order arrived damaged, can you help me?

Our team takes extreme pride in the way we ship your product's even providing an extra layer of protection with our Pop Protectors included for free with any standard sized Funko Pop (exclusions apply, please see store policy). However, when your product leaves our warehouse and arrives at your local mail carrier damages may occur due to their handling of your product.  If your order was damaged, please send us photos of the damaged and shipping box.

If you purchased our Route Protection Plan rest assured if your claim is approved, we can replace your item for free, or provide a full refund. Route may take a couple of extra days to approve your claim, so we appreciate your patience while waiting. 

If you choose not to provide photos and you also do not want to use our insurance plan, then there is nothing we can do to further assist you.

When do you take payment?

Payment is due at the time of purchase even for pre-orders. We also have the option to split your payment up via installments. This option is provided at checkout.

Do you offer wholesale?

We do offer wholesale! We offer our wholesale program to smaller retailer's and streamers including our limited-edition item's. Please email manny@vrarestore.com with the following

Product you are interested in -
Social Media Pages - 
Website / Selling Platform - 

We provide various levels to our wholesale program.